A common barrier to offering flexible stays in buildings is the increased volume of customer communications. Staykeepers solve this by providing a guest experience team included as standard, which relieves pressure on existing teams and eliminates the need to hire additional staff.
First-class guest experiences
Staykeepers’ team communicates with guests before, during and after their stay. From the moment they make a booking, guests have access to 24/7 support via phone and email.
Our team responds to all queries in less than 2.5 minutes. Discover our guest experiences here.
How to minimize overhead on the road to growth with short term rentals
Short term rentals deliver serious growth - but with new business models come new costs to consider, and for those taking the first step, understanding where and what they might be can be daunting. In this report we’ll show you how you can use these cost-cutting features to quickly and easily build short term rentals into your portfolio, minimising overhead to maximize returns.
Keep your community thriving
We understand how important it is to maintain a safe and aligned community within your buildings. That's why we configure flexible stays to be separate from your existing students, for example on a separate floor.
We also have minimum stay durations of 3 days to attract key demographics, and vet every single guest before they enter your building.
Here’s an overview of the guest verification process:
Personal documents (passports)
Guests are required to submit their documents through Staykeepers' GDPR encrypted software.
Confirm the profile picture on the external platform with the personal documents.
Mobile number is securely database searched to ensure a match in records with their name.
Check both internally and via the booking platform to see outcomes of previous bookings.
Analyse the previous reviews of the guest on the external platform (e.g. Airbnb).
An overall score is created, with thresholds for application acceptance, further verification and rejection.